Our Story
Retriev started with a simple observation: one of our founders was running a SaaS business and noticed something strange in their Stripe dashboard. They were losing 5% of revenue every month to failed payments, but their "churn" metrics only showed 2%.
Where was the other 3% going? It wasn't customers choosing to leave. It was cards expiring, banks declining, temporary holds — things that could be fixed if someone just reached out.
They built a simple script to send follow-up emails when payments failed. Recovery jumped from 45% to 78% in two weeks. That script became Retriev.
Today, we've helped hundreds of SaaS companies recover millions in lost revenue. Our AI-powered system doesn't just send emails — it learns when each customer is most likely to respond, what tone works best, and how to turn a payment failure into a positive customer experience.