Terms of Service

Last updated: April 2026

1. Service Description

Retriev provides AI-powered payment recovery services for SaaS businesses. Our service includes:

• Automated payment retry timing optimization
• Personalized email sequences for failed payments
• Analytics and reporting on recovery performance
• Integration with payment processors (currently Stripe)

2. Account Responsibilities

When you create an account with Retriev, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access
• Ensure your use complies with applicable laws
• Obtain necessary consent from your customers for email communications

3. Payment and Billing

Subscription Fees

You agree to pay the monthly subscription fee for your selected plan. Fees are billed in advance.

Success Fee

In addition to subscription fees, we charge a percentage of recovered revenue:

• Starter plan: 8% of recovered revenue
• Growth plan: 5% of recovered revenue
• Scale plan: 3% of recovered revenue

Success fees are calculated monthly based on payments successfully recovered through our service.

Payment Method

We process payments via Stripe. Your payment method will be charged automatically each billing cycle.

Refunds

Subscription fees are non-refundable. Success fees are charged only for successfully recovered payments.

4. Service Level Expectations

We strive to provide reliable service but do not guarantee:

• Uninterrupted access to the service
• Error-free operation
• Specific recovery rates
• Data accuracy for third-party information

We maintain a target uptime of 99.5% and will notify users of planned maintenance.

5. Intellectual Property

All intellectual property in the Retriev service, including AI models, algorithms, and software, belongs to Retriev.

You retain ownership of:

• Your customer data
• Payment records from your Stripe account
• Email templates and custom configurations

You grant us a license to process your data solely for providing the service.

6. Data Security

We implement industry-standard security measures:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Access controls and authentication
• Regular security audits
• Secure infrastructure via Cloudflare

We do not store full payment card numbers. Payment processing is handled by Stripe.

7. Limitation of Liability

Retriev is not liable for:

• Lost revenue or profits from unrecovered payments
• Customer complaints about email communications
• Service interruptions beyond our control
• Actions of third-party services (Stripe, email providers)

Our total liability is limited to the amount you paid for the service in the 12 months preceding the claim.

8. Termination

By You

You may cancel your subscription at any time. Service will continue until the end of the current billing period.

By Us

We may suspend or terminate your account for:

• Violation of these terms
• Fraudulent or illegal activity
• Extended non-payment

We will provide 30 days notice for termination due to service discontinuation.

Upon Termination

You may export your data for 30 days after termination. After 30 days, data will be permanently deleted.

9. Governing Law

These terms are governed by the laws of the United States and the state of Delaware, without regard to conflict of law principles.

Any disputes will be resolved through binding arbitration in Delaware.

10. Changes to Terms

We may update these terms with 30 days notice. Continued use after changes constitutes acceptance.

Material changes will be communicated via email to your registered address.

11. Contact

For questions about these terms:

Email: [email protected]