Case Studies

SaaS companies recovering failed payments with AI. Real metrics, real results.

73%
Average recovery rate
$2.8M
Total revenue recovered
48hrs
Avg time to recovery
312
Companies using Retriev
SaaS — Video Analytics
82%
Recovery rate
$4,200
Monthly recovered
14 days
Time to first recovery
2.1x
vs previous solution

The Problem

StreamFlow was losing $5,400/month to failed payments. Their manual dunning process sent the same email to every customer regardless of the failure reason. Recovery rate sat at 38%.

The Solution

Retriev AI analyzed their payment history and identified optimal retry windows by customer segment. Personalized emails were sent based on decline code. Within 30 days, recovery rate jumped to 82%.

"We were spending 6 hours a week on manual follow-ups with a 38% recovery rate. Retriev automated everything and now we recover 82%. The AI figured out timing patterns we never would have found."

MK
Marcus Kim
CEO, StreamFlow
SaaS — Data Pipeline
76%
Recovery rate
$8,400
Monthly recovered
21 days
Time to first recovery
23%
Churn reduction

The Problem

Enterprise customers with annual contracts were churning silently when payment failed at renewal. DataPulse had no visibility into failed payments until the customer had already left.

The Solution

Recovery AI flagged at-risk accounts based on engagement drops. Proactive outreach started before renewal failures. Churn dropped 23% as customers were caught before they canceled.

"The churn prediction feature alone paid for the year. We caught 47 enterprise accounts that would have churned due to payment issues. That's $282,000 in annual revenue saved."

SL
Sarah Liu
VP Growth, DataPulse
SaaS — Knowledge Management
71%
Recovery rate
$2,100
Monthly recovered
8 days
Time to first recovery
12 hrs
Saved per week

The Problem

Small team, no dedicated finance person. Failed payments were handled ad-hoc when someone remembered. Customer support spent hours chasing payment updates manually.

The Solution

Set up Retriev in 15 minutes. AI handles everything automatically. Team focus shifted from chasing payments to building product. First recovered payment came through in 8 days.

"We're a team of 4. We don't have time to chase failed payments. Retriev runs itself and saves us $2,100/month. That's significant for a company our size."

JT
James Torres
Founder, NotionBase

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