Enterprise customers need different treatment. Priority queuing, custom messaging, and manual escalation for accounts that matter most. 92% recovery rate.
A $500/month customer failing is different from a $20/month customer. Prioritize accordingly.
High-value accounts skip the standard queue. First retry within 2 hours instead of 24 hours. Every hour matters when the account is worth $500+.
Standard accounts get 30 days. Enterprise accounts get 90 days with custom escalation paths. More flexibility for complex procurement processes.
Enterprise customers receive personalized copy that acknowledges their account value. No generic templates. White-glove communication.
When AI can't recover the account, it alerts your Customer Success team with full context. They take over with all the information they need.
Connect to your Customer Success platform (Gainsight, Totango, etc.). Recovery alerts appear in your existing workflow.
Define response time targets for different account tiers. Track SLA compliance across your recovery operations.
AI detects payment failure on a $1,200/month account. Automatically marked as priority.
First retry attempt happens within 2 hours. If fails, personalized email sent from your CSM's address.
If AI hasn't recovered the account in 48 hours, your Customer Success Manager gets an alert with full context.
CSM reaches out via email, phone, or Slack. All payment history, past recovery attempts, and customer context available.
Enterprise accounts get priority treatment. Custom messaging, extended windows, and manual escalation.