Use Case

Recovery AI — engagement triggers that save customers

AI monitors customer engagement and triggers personalized outreach at the perfect moment. Not dunning — intelligent, context-aware retention.

Engagement signals, not just payment failures

Traditional tools react to failed payments. Recovery AI watches engagement patterns and intervenes before customers churn.

Login frequency

AI detects declining login patterns and triggers proactive outreach

High correlation with churn

Feature usage

Drops in key feature usage signal disengagement before cancellation

Predictive indicator

Payment behavior

Multiple failed attempts, late payments, or card changes tracked

Direct churn signal

Support sentiment

AI analyzes support tickets for frustration signals and churn intent

Text analysis
Customer: [email protected] AI monitoring active
14 days ago
Last login detected
Used dashboard, exported report
7 days ago
Engagement drop detected
Feature usage down 60% vs baseline
AI flagged for monitoring
3 days ago
Payment failed
Card declined — insufficient funds
Today — AI triggered
Personalized outreach sent
Empathy-first message with payment update link. Tone adjusted for 18-month customer tenure.
Optimal timing: 2:15 PM customer local
73%
Recovery rate
48hrs
Avg time to recovery
2.8x
vs reactive approaches
0
Manual effort required

How Recovery AI works

Engagement data feeds the AI. AI triggers intelligent outreach. Customers stay.

1

Connect engagement data

Link your product analytics, support system, and payment processor. Recovery AI ingests signals from all sources.

2

AI learns engagement patterns

The model identifies what healthy engagement looks like for your customers and detects deviation from baseline behavior.

3

Triggers intelligent outreach

When engagement drops or payment fails, AI crafts a personalized message with optimal timing and tone for that specific customer.

4

Track and improve

Monitor recovery rates by signal type, message variant, and customer segment. AI learns what works best for each audience.

Not dunning — retention intelligence

Traditional dunning sends the same emails to everyone. Recovery AI adapts.

Traditional Dunning

Fixed email schedule

Same message for everyone

Reactive — only after failure

No engagement context

Manual rule configuration

Recovery AI

AI-optimized timing

Personalized per customer

Proactive — engagement triggers

Full behavior context

Learns and improves automatically

Start recovering with AI

Connect engagement data and let Recovery AI trigger intelligent outreach automatically.